Effective Date: January 2026

Overview

Thank you for purchasing from The Presence Practice.

Due to the digital nature of our products and the immediate access provided upon purchase, all sales are considered final unless otherwise stated in this policy.

By completing your purchase, you acknowledge and agree to the terms outlined below.

Digital Product Access

All products offered by The Presence Practice are digital and delivered electronically.

Upon successful payment through our checkout system (GoHighLevel), you will receive access to your purchased product via our application hosted on Replit.

Access is typically granted immediately after purchase. In some cases, it may take a few minutes for access credentials or confirmation emails to be delivered.

Because access is granted instantly and the content can be consumed immediately, all purchases are treated as used upon delivery.

No Refund Policy (Digital Products)

Due to the nature of digital content, we do not offer refunds, returns, or exchanges once a purchase has been completed.

This includes, but is not limited to:

• Guided audio practices

• Digital programs and systems

• Membership or subscription-based content

• Any downloadable or streamed materials

Once access has been granted, the product is considered delivered in full.

Exceptions (Limited Circumstances)

Refund requests may only be considered under the following conditions:

1. Duplicate Purchase

If you were accidentally charged more than once for the same product, we will issue a refund for the duplicate transaction.

2. Technical Access Issues

If you are unable to access your purchased product due to a verified technical issue on our end, and our support team is unable to resolve the issue within a reasonable timeframe, a refund may be considered.

Before a refund is issued under this condition, you must:

• Contact support

• Allow us the opportunity to troubleshoot the issue

• Provide accurate details of the problem

Non-Refundable Situations

Refunds will not be granted in the following situations:

• You changed your mind after purchase

• You did not use or complete the product

• You expected a different outcome or result

• You misunderstood the product offering

• You failed to access the product after purchase

• You no longer have time to use the product

• You forgot to cancel a subscription (if applicable)

We strongly encourage reviewing all product details before purchasing.

Subscription Products (If Applicable)

For any subscription-based offerings:

• Payments are billed on a recurring basis as stated at checkout

• You may cancel your subscription at any time

• Cancellation will stop future billing but will not result in refunds for previous payments

Access will remain active until the end of the current billing cycle.

Chargebacks & Disputes

Initiating a chargeback without first contacting us to resolve the issue is considered a violation of this policy.

We reserve the right to:

• Suspend or terminate access to all products

• Provide evidence of this policy and product access logs to payment providers

We are committed to resolving issues fairly and encourage you to contact us directly before initiating any dispute.

Agreement

By purchasing from The Presence Practice, you acknowledge that:

• You understand the product is digital

• You receive access immediately after purchase

• You agree to this Refund Policy

Final Note

The Presence Practice is designed to provide structured, practical tools for internal organization and presence.

We encourage you to engage with the material fully and consistently to experience its intended benefits.

Contact Information

If you experience any issues accessing your purchase, please contact us at:

Email: [email protected]

We aim to respond within 24–48 hours.